Citizen Participation, E-government, and Public Management: A Case of Taipei City Mayor’s E-mail Box
نویسندگان
چکیده
Taking Taipei City Mayor’s Email-box (TCME) as a case, this study begins with using Buchanan and Tullock’s renown conceptual model of “calculus of consent” to depict the complex relation between citizen participation, e-government and public management. In the model, democratization means more citizens with consent on government’s actions via participation. However, the more citizens participate, the more costly to govern. The application of new information and communication technologies (ICT) to governing matters is thought to be the cure for the trade-off in the model. After a series of empirical investigations in the case, authors show that although ICT can reduce the cost of citizen participation, it can not increase citizens’ consent on government’s action without reforming on bureaucratic organization, regulatory structure, and managerial capacities in the public sectors. The results could be helpful to public managers in planning and evaluating online governmental services in the future.
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